FAQ
Products & Availability
We offer furniture for reception areas, offices, meeting rooms, workstations, breakout spaces and home offices, including reception desks, office desks, conference tables, storage furniture, seating and selected customised solutions.
If a product is unavailable, the product page will display a “Sold Out” notice.
If you need further confirmation before ordering, please contact us with the product name or link.
Selected products may be available with customised dimensions, colours, materials, layouts, storage configurations or branding requirements.
Please contact us before placing an order so we can confirm availability, specifications, pricing and estimated lead time in writing.
We aim to display products as accurately as possible. However, colours may vary slightly due to screen settings, lighting, photography, materials and production batches.
Please review all available product images and contact us before ordering if you need additional clarification about colour or finish.
We aim to provide accurate product information, including materials, finishes and dimensions.
Minor manufacturing or measurement variations may occur. Please review the product page carefully and contact us before purchase if a particular measurement, finish or feature is important to your order.
Where available, product pages include product, lifestyle, feature and detail images.
If you require further clarification about a product before ordering, please contact us with the product link or name.
Ordering & Payment
Choose your preferred product options, add the item to your cart, enter your delivery details and complete payment through checkout.
Before payment, please review the selected options, delivery information, shipping charge and total order amount.
We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay and Visa.
If you wish to pay via bank transfer, please contact our customer support team via WhatsApp Business Chat.
You will receive an order confirmation after payment has been successfully processed.
For invoice or business documentation enquiries, please contact us with your order number or product details before placing an order.
Please contact us as soon as possible if you need to change product options, quantities, delivery details or contact information.
Changes may not be possible once production, fulfilment or delivery arrangements have started.
Delivery & Tracking
Shipping charges are calculated based on the delivery address, product size, weight and order requirements.
The final delivery charge will be displayed at checkout before payment is completed.
Estimated delivery timeframes are displayed on the relevant product page before purchase.
Timeframes may vary depending on product availability, order requirements and delivery location. Made-to-order, customised and imported products generally require a longer total lead time.
Standard delivery is kerbside delivery or delivery to the nearest accessible ground-floor entrance of the delivery address.
It does not include indoor placement, delivery above ground level, stair carrying, lift access, assembly, unpacking or packaging removal unless confirmed in writing before dispatch.
Our White-Glove Delivery Service is designed for customers who need more than standard kerbside delivery.
Depending on the order and delivery location, the service may include indoor placement, furniture assembly, unpacking, packaging removal and additional handling for large or difficult-to-move items.
This service is available at an additional charge for selected orders and locations. If you require this service, please contact our customer support team with your product details and delivery address. We will confirm availability, service scope and applicable charges with you before dispatch.
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You may enter your tracking number on our Order Tracking page to track your shipment.
Delivery timeframes are estimates and may be affected by factors outside our reasonable control, including carrier availability, local delivery conditions and logistics-related delays.
If there is a meaningful update to your order, we will provide assistance and relevant information where available.
Assembly & After-Sales Support
Assembly requirements are shown on the relevant product page where applicable.
If the product page does not include assembly information, please contact our customer support team with the product name or link before placing your order.
Yes. We offer furniture installation services for selected orders and delivery locations at an additional charge.
If you require installation, please contact our customer support team with your product details and delivery address. We will confirm availability, service scope and applicable charges with you before your order is dispatched.
Please contact us with your order number, a description of the issue and relevant photographs or videos where available.
We will review the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and Australian Consumer Law.
Contact us with your order number and details of the missing item or component.
Where appropriate, we may arrange replacement parts, a repair, a replacement product or another suitable remedy.
For approved issues involving large, bulky or difficult-to-transport furniture, you may not be required to return the item yourself.
Where appropriate, we may arrange collection, inspection, repair, replacement parts, replacement or another suitable remedy.
We do not accept change-of-mind returns or refunds unless required by applicable law.
This does not affect your rights where a product is damaged, defective, incorrectly supplied, incomplete or not as described.
For product, order, delivery or after-sales enquiries, please contact us by email or via WhatsApp Business Chat.