Order and Delivery Information

Order Confirmation

After checkout, you will receive an email acknowledging that we have received your order. The order is accepted only after payment verification and confirmation that the product can be supplied and delivered to your address. If an order cannot be accepted or fulfilled, we will notify you and refund any amount already collected to the original payment method.

Please review the confirmation email carefully and contact us as soon as possible if any information appears incorrect.

In some cases, we may contact you to confirm product options, availability, delivery details or other information required to process your order.

Product Availability and Estimated Delivery

Our product range may include made-to-order and customised products.

Unless a different product-specific estimate is clearly displayed before purchase, the estimated total delivery timeframe is approximately 42–65 calendar days from order acceptance. A product-specific estimate shown on the product page or agreed in writing for a customised order will apply to that item. Delivery timeframes are estimates, not guaranteed dates.

Estimated delivery timeframes may vary depending on order requirements, delivery location and other relevant factors.

Please review the estimated delivery information shown on the product page and during checkout before placing your order.

Dispatch and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You may enter your tracking number on our Order Tracking page to track your shipment.

Delivery Summary

We deliver to eligible physical street addresses in Australia, subject to postcode, carrier coverage, road access and site conditions.

We do not deliver to PO Boxes.

Our standard delivery service is kerbside delivery or delivery to the nearest accessible ground-floor entrance of the delivery address.

Standard delivery does not include indoor placement, delivery above ground level, stair carrying, lift-assisted delivery, assembly, unpacking or packaging removal unless confirmed in writing before dispatch.

Shipping charges are calculated based on the delivery address, product size, weight and order requirements. The applicable delivery charge will be displayed at checkout before payment is completed.

For full delivery coverage, shipping charges, estimated delivery timeframes and service conditions, please refer to our Shipping Policy.

Delivery Issues

Please inspect your order upon delivery where reasonably possible.

If your order arrives damaged, incomplete, incorrect or not as described, please contact us with your order number and relevant photographs or videos where available.

Returns, refunds, repairs, replacements and other remedies are handled in accordance with our Return & Refund Policy and applicable Australian Consumer Law.

Need Help With Your Order?

If you need assistance with an order, delivery estimate, tracking information or delivery requirements, please contact us using the details below.

For further information, please review our Payment Policy, Shipping Policy and Return & Refund Policy.

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