Shipping Policy

Delivery Coverage

We deliver to eligible physical street addresses within Australia and do not deliver to PO Boxes. Delivery availability depends on the destination postcode, local carrier coverage, road access and site conditions.

If we are unable to deliver to the address entered at checkout, we will contact you before accepting your order. If payment has already been collected and we cannot agree on an acceptable delivery arrangement, we will cancel the affected order and refund the collected amount to the original payment method.

Shipping Charges

Shipping charges are calculated based on factors including product size and weight, order quantity, delivery postcode and the freight service required.

All prices on this website are displayed in Australian Dollars (AUD) and include Australian GST where applicable. No additional customs duties, import taxes or handling fees will be charged to you on delivery. Any applicable import processing costs are included in the product price and delivery charge.

The applicable delivery charge will be displayed at checkout after the required delivery details have been entered and before payment is completed.

You can review the complete order total, including the product price and applicable delivery charges, before placing your order.

Any optional delivery services will be clearly described and agreed to before the related charge is applied. No additional delivery service charge will be added without your prior agreement.

Estimated Delivery Timeframe

The estimated total delivery timeframe is approximately 25–40 business days (5–8 weeks) from order confirmation.

Business days exclude weekends and Australian public holidays. Overseas public holidays, carrier closures and other operational disruptions may extend the estimated timeframe.

The estimated delivery process generally includes:

  • order verification and fulfilment planning;
  • product confirmation, production, quality inspection and protective packaging, which are generally completed within 10 business days
  • freight and delivery arrangements, which generally take approximately 15–30 business days after production is completed.

Furniture products are generally larger and heavier than standard parcel items and may require specialised freight handling, shipment coordination, protective packaging and scheduled local delivery. These additional arrangements mean delivery may take longer than ordinary parcel services.

The estimated timeframe applies to the overall order-to-delivery process. Individual stages may progress at different speeds depending on product requirements, freight schedules, carrier capacity, destination postcode and local operating conditions.

Delivery timeframes are estimates and are not guaranteed delivery dates. Delays may occur due to circumstances outside our reasonable control, including:

  • production or fulfilment delays;
  • freight schedule changes;
  • port congestion;
  • import or clearance processing;
  • carrier availability;
  • Australian or overseas public holidays;
  • severe weather;
  • road or access restrictions;
  • delivery depot congestion
  • regional or remote delivery conditions.

Where we become aware of a significant delay affecting your order, our customer service team will provide an update using the contact details supplied with the order.

If your order has not been delivered within 90 calendar days of order confirmation, you may request cancellation and a full refund by contacting our customer service team. The refund will be processed to the original payment method within 30 business days of cancellation confirmation.

Standard Delivery Service

Our standard delivery service is kerbside delivery or delivery to the nearest safely accessible ground-floor entrance of the delivery address.

The exact delivery point may be determined by the carrier based on vehicle access, road conditions, building restrictions and workplace health and safety requirements.

Standard delivery may require a signature upon delivery. If you authorise unattended delivery, the goods may be left at the agreed location at your own risk. Please contact our customer service team before delivery if you wish to request an unattended delivery arrangement.

Standard delivery does not include:

  • indoor placement;
  • delivery above ground level;
  • stair carrying;
  • lift access;
  • furniture assembly;
  • unpacking;
  • packaging removal; or
  • additional handling of oversized items.

These services are only included where they have been separately arranged and confirmed in writing before delivery.

You are responsible for ensuring that the delivery address is accessible and that there is sufficient space for the carrier to complete delivery safely.

Failed Delivery

If the carrier is unable to complete delivery because you are unavailable, the delivery address is unsafe or inaccessible, or access restrictions prevent delivery, the carrier may offer re-delivery or collection from a local depot.

Additional re-delivery or storage charges may apply. Any applicable charge will be communicated to you before the additional service is arranged.

If we are unable to complete delivery after reasonable attempts, we may cancel the affected order. Any refund and deduction of the original delivery charge will be explained to you before the cancellation is processed.

Optional White-Glove Premium Service

White-Glove Premium Service may be available for selected products, orders and delivery locations at an additional charge.

To request White-Glove Premium Service, please contact our customer service team with the product details or order number and the delivery postcode. We will confirm whether the service is available and provide a quote based on the product size, delivery location, access conditions and service requirements.

Depending on the order, delivery address and service availability, this service may include:

  • indoor placement;
  • furniture assembly;
  • unpacking;
  • packaging removal
  • additional handling for oversized or difficult-to-move items.

After an order is placed, our customer service team may contact you to confirm delivery access and determine whether any additional delivery assistance is required.

Where an additional service is requested or required, we will confirm the service scope, availability and applicable charge before arranging the service.

White-Glove Premium Service is not included in standard delivery charges, and no White-Glove service charge will be added without your prior approval.

Tracking and Delivery Updates

After you place your order, we will send an order confirmation email. Before dispatch, we may provide email updates at key milestones, including payment verification, fulfilment preparation and dispatch confirmation.

If you have not received a dispatch update within 21 calendar days of order confirmation, please contact our customer service team for assistance.

Once your order has been dispatched and carrier tracking becomes available, we will send a shipping confirmation email containing the available tracking information.

You may use the tracking details on our Order Tracking page to check the progress of the shipment.

Tracking availability and the frequency of tracking updates may vary depending on the freight carrier and the stage of transportation.

For large freight shipments, tracking information may not update as frequently as standard parcel tracking. Our customer service team can provide further assistance where additional delivery information is available.

Delivery Issues and Damaged Goods

Please inspect the order and its external packaging upon delivery where feasible. If you are unable to inspect the goods at the time of delivery, you may inspect them within 48 hours of delivery.

If the order appears damaged, incomplete, incorrect or materially different from the product ordered, please contact us promptly and provide:

  • the order number;
  • a description of the issue;
  • photographs of the product;
  • photographs of the external packaging
  • photographs of any damaged or affected areas.

Where feasible, visible damage should also be noted with the delivery carrier at the time of delivery.

The 48-hour inspection period does not exclude or limit any rights or remedies available under Australian Consumer Law.

Returns, refunds, repairs, replacements and other available remedies will be handled in accordance with our Return & Refund Policy and applicable Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.

Contact Us

For delivery enquiries, please contact: