Shipping Policy

Delivery Coverage

We deliver to eligible physical street addresses in Australia and do not deliver to PO Boxes. Eligibility depends on postcode, carrier coverage, road access and site conditions. If we cannot deliver to the address entered at checkout, we will contact you before accepting the order. If payment has already been collected and no acceptable delivery arrangement can be agreed, we will cancel the affected order and refund the collected amount to the original payment method.

Delivery availability may be affected by the destination postcode, local carrier coverage, road access and site conditions.

Shipping Charges

Shipping charges are calculated based on factors including product size and weight, order quantity, delivery postcode and the freight service required.

All prices on this website are displayed in Australian Dollars (AUD).

The applicable delivery charge will be displayed at checkout after the required delivery details have been entered and before payment is completed.

Customers can review the complete order total, including the product price and applicable delivery charges, before placing an order.

Any optional delivery services will be clearly described and agreed to before the related charge is applied. No additional delivery service charge will be added without the customer’s prior agreement.

Estimated Delivery Timeframe

The estimated total delivery timeframe is approximately 42–65 calendar days from order confirmation.

Calendar days include weekends. Australian and overseas public holidays, carrier closures and other operational disruptions may extend the estimated timeframe.

The total delivery period covers the complete order journey, which may include:

  • order verification and fulfilment planning;
  • product availability confirmation and preparation;
  • quality inspection and protective packaging;
  • freight booking and dispatch arrangements;
  • international transportation to Australia;
  • Australian arrival and applicable import processing;
  • transfer to an Australian logistics facility or carrier depot; and
  • final delivery to the nominated Australian address.

Furniture products are generally larger and heavier than standard parcel items and may require specialised freight handling, shipment coordination, protective packaging, depot transfers and scheduled local delivery. These additional arrangements mean that delivery may take longer than ordinary parcel services.

The estimated timeframe applies to the overall order-to-delivery process. Individual stages may progress at different speeds depending on freight schedules, carrier capacity, destination postcode and local operating conditions.

Delivery timeframes are estimates and are not guaranteed delivery dates. Delays may occur due to circumstances outside our reasonable control, including:

  • freight schedule changes;
  • port congestion;
  • import or clearance processing;
  • carrier availability;
  • Australian or overseas public holidays;
  • severe weather;
  • road or access restrictions;
  • delivery depot congestion; and
  • regional or remote delivery conditions.

Where we become aware of a significant delay affecting your order, our customer service team will provide an update using the contact details supplied with the order.

Standard Delivery Service

Our standard delivery service is kerbside delivery or delivery to the nearest safely accessible ground-floor entrance of the delivery address.

The exact delivery point may be determined by the carrier based on vehicle access, road conditions, building restrictions and workplace health and safety requirements.

Standard delivery does not include:

  • indoor placement;
  • delivery above ground level;
  • stair carrying;
  • lift access;
  • furniture assembly;
  • unpacking;
  • packaging removal; or
  • additional handling of oversized items.

These services are only included where they have been separately arranged and confirmed in writing before delivery.

Customers are responsible for ensuring that the delivery address is accessible and that there is sufficient space for the carrier to complete the delivery safely.

Optional White-Glove Premium Service

White-Glove Premium Service may be available for selected products, orders and delivery locations at an additional charge.

Depending on the order, delivery address and service availability, this service may include:

  • indoor placement;
  • furniture assembly;
  • unpacking;
  • packaging removal; and
  • additional handling for oversized or difficult-to-move items.

After an order is placed, our customer service team may contact the customer to confirm delivery access and determine whether any additional delivery assistance is required.

Customers may also contact us before or after placing an order to request information about available delivery services.

Where an additional service is requested or required, we will confirm the service scope, availability and applicable charge before arranging the service.

White-Glove Premium Service is not included in standard delivery charges, and no White-Glove service charge will be added without the customer’s prior approval.

Tracking and Delivery Updates

Once your order has been dispatched and carrier tracking becomes available, we will send a shipping confirmation email containing the available tracking information.

Customers may use the tracking details on our Order Tracking page to check the progress of the shipment.

Tracking availability and the frequency of tracking updates may vary depending on the freight carrier and the stage of transportation.

For large freight shipments, tracking information may not update as frequently as standard parcel tracking. Our customer service team can provide further assistance where additional delivery information is available.

Delivery Issues and Damaged Goods

Please inspect the order and its external packaging upon delivery where reasonably possible.

If the order appears damaged, incomplete, incorrect or materially different from the product ordered, please contact us promptly and provide:

  • the order number;
  • a description of the issue;
  • photographs of the product;
  • photographs of the external packaging; 
  • photographs of any damaged or affected areas.

Where reasonably possible, visible damage should also be noted with the delivery carrier at the time of delivery.

Returns, refunds, repairs, replacements and other available remedies will be handled in accordance with our Return & Refund Policy and applicable Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.

Contact Us

For delivery enquiries, please contact: