Privacy Policy

1. Who We Are

Bizfurniz operates in Australia and provides online access to our products, services and customer support for Australian customers.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, place an order or otherwise interact with us.

2. Personal Information We Collect

The personal information we collect may include:

  • your name, email address, phone number and delivery address;
  • order details, product selections and transaction information;
  • payment-related confirmation information provided by payment service providers;
  • communications you send to us, including customer service enquiries, feedback and product issue requests;
  • device and website usage information, such as IP address, browser type, device information, pages viewed, referral source and interactions with our website;
  • information collected through cookies and similar technologies.

We only collect personal information that is reasonably necessary for our business activities, including supplying products, providing customer service and improving our website.

3. How We Collect Personal Information

We may collect personal information when you:

  • browse or interact with our website;
  • create an account, place an order or complete checkout;
  • contact us by email, contact form, live chat, phone or social media;
  • subscribe to marketing communications;
  • participate in a promotion, survey or other customer activity;
  • interact with cookies, analytics tools or advertising technologies used on our website.

We may also receive limited information from payment providers, delivery providers, marketing platforms and other service providers involved in operating our business.

4. How We Use Personal Information

We may use your personal information to:

  • process and fulfil orders;
  • arrange payment, delivery, tracking, returns, repairs, replacements or refunds;
  • communicate with you about your order, delivery, product issue or enquiry;
  • provide customer support;
  • maintain and improve our website, products and services;
  • detect, investigate and prevent fraud, security incidents or unlawful activity;
  • send marketing communications where permitted by law or where you have subscribed;
  • measure advertising performance and understand how visitors use our website;
  • comply with legal, tax, accounting and regulatory obligations.

5. Disclosure of Personal Information

We may disclose personal information to service providers that help us operate our business, including:

  • Shopify, which provides our e-commerce platform and checkout services;
  • payment providers and financial service providers;
  • delivery carriers, freight providers and logistics partners;
  • website hosting, IT, cloud storage and security providers;
  • customer service, email marketing and communications providers;
  • analytics and advertising providers;
  • professional advisers, insurers, auditors and regulators where required;
  • government authorities, law enforcement agencies or other parties where required or permitted by law.

We do not sell personal information to third parties.

6. Cookies, Analytics and Advertising Technologies

Our website uses cookies and similar technologies to help it operate properly, remember preferences, improve website performance and understand visitor activity.

Where enabled, we may use services such as:

  • Shopify;
  • Google Analytics;
  • Meta Pixel;
  • Microsoft Clarity;
  • Omnisend.

These services may collect information about your device, browser, website activity, pages viewed, approximate location, referral source and interactions with our website or advertisements.

You can manage or block cookies through your browser settings. Please note that disabling cookies may affect some website features, including checkout functionality.

ou may also manage personalised advertising through the privacy and advertising settings provided by your browser, device and relevant advertising platforms.

Where available, you may also use the cookie preferences or privacy controls displayed on our website.

7. Marketing Communications

If you subscribe to marketing emails, we may send you product updates, offers, promotions and other marketing communications.

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email or by using the unsubscribe options provided in our communications.

Even if you unsubscribe from marketing communications, we may still send important non-marketing messages relating to orders, payments, delivery, returns, refunds, product safety or customer service.

8. Overseas Disclosure

Some of our service providers may store, process or access personal information outside Australia.

This may include service providers supporting our e-commerce platform, payment processing, website hosting, analytics, customer communications, advertising or cloud-based business systems.

Where personal information is disclosed to an overseas recipient, we take reasonable steps, where required, to ensure that the recipient handles the information in a manner consistent with applicable Australian privacy requirements.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include access controls, secure service providers, technical safeguards and internal procedures.

Our website uses industry-standard security technologies, including SSL/TLS encryption, to protect information transmitted between your browser and our website.

We do not directly store full payment card details. Payments are processed through Shopify and the payment providers available at checkout, using their respective security and payment-processing systems.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, legal compliance, tax, accounting, dispute resolution and record-keeping.

When personal information is no longer required, we may delete, de-identify or securely destroy it where appropriate.

11. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make an access or correction request, please contact us by email or via WhatsApp Business Chat.

We may need to verify your identity before responding to your request. In some circumstances, we may be unable to provide access where permitted or required by law, but we will explain the reason where appropriate.

12. Complaints

If you have a concern about how we handle your personal information, please contact us by email or via WhatsApp Business Chat.

Please provide your name, contact details and a clear description of your concern so that we can investigate and respond.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website technologies or legal obligations.

15. Contact Us

For privacy-related questions, requests or complaints, please contact: