Privacy Policy

Last updated: 24 September 2026

1. Who We Are

Bizfurniz operates in Australia and provides online access to furniture products, delivery services and customer support for Australian customers.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, create an account, place an order or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • your name, email address, phone number, billing address and delivery address;
  • account details, order details, product selections and transaction records;
  • payment confirmation and limited payment-related information supplied by payment service providers;
  • delivery instructions and information required to arrange delivery, installation, collection, repair, replacement or refund;
  • communications you send to us, including enquiries, feedback, complaints and product issue requests;
  • marketing preferences and subscription status;
  • device and website usage information, such as IP address, browser type, device type, pages viewed, referral source and interactions with our website; and
  • information collected through cookies and similar technologies.

We do not normally seek to collect sensitive information. If sensitive information is reasonably necessary for a particular purpose, we will collect it with your consent or as otherwise permitted by law.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • browse or interact with our website;
  • create an account, place an order or complete checkout;
  • contact us by email, website form, chat, phone or social media;
  • request delivery, installation, collection, repair, replacement or refund;
  • subscribe to marketing communications;
  • participate in a promotion, survey or other customer activity; or
  • interact with cookies, analytics or advertising technologies used on our website.

We may also receive personal information from payment processors, delivery and installation providers, fraud-prevention providers, marketing and communications providers, analytics providers, advertising platforms, publicly available sources and other service providers involved in operating our business.

If we receive personal information that we did not request, we will determine whether we are permitted to retain it. Where we are not permitted or do not need to retain it, we will take reasonable steps to delete or de-identify it.

4. Anonymity and Providing Information

You may contact us anonymously or use a pseudonym where it is lawful and practical. However, we may need accurate identifying, contact, payment and delivery information to process an order, deliver furniture, provide account access or resolve a product issue.

You do not have to provide personal information to us, but if required information is not provided, we may be unable to complete a transaction, deliver an order, respond fully to a request or provide a particular service.

5. How We Use Personal Information

We may use personal information to:

  • process and fulfil orders;
  • confirm payments and manage transaction records;
  • arrange delivery, tracking, installation, collection, returns, repairs, replacements or refunds;
  • communicate with you about an order, delivery, product issue, request or enquiry;
  • create and manage customer accounts;
  • provide customer service and handle complaints;
  • maintain, secure and improve our website, products and services;
  • detect, investigate and prevent fraud, security incidents and unlawful activity;
  • send marketing communications where permitted by law;
  • measure website and advertising performance;
  • understand how customers use our website and respond to our communications;
  • enforce our terms and protect our legal rights; and
  • comply with legal, tax, accounting and regulatory obligations.

We will not use your personal information or images in advertising without any consent required by law or applicable advertising policies.

6. When We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including:

  • e-commerce platform, website hosting, cloud storage, IT and cybersecurity providers;
  • payment processors, banks and financial service providers;
  • delivery carriers, freight providers, installers, repairers and logistics partners;
  • customer support, email, messaging and marketing service providers;
  • website analytics, advertising, search and social media providers;
  • fraud-prevention, identity verification and security providers;
  • professional advisers, accountants, auditors and insurers;
  • government authorities, courts, regulators and law-enforcement agencies where required or permitted by law; and
  • a purchaser, adviser or relevant party involved in a proposed or completed sale, merger or transfer of all or part of our business, subject to appropriate confidentiality arrangements.

Service providers may only receive the information reasonably required to perform their services. We expect them to protect personal information and use it only for the relevant service or as otherwise permitted by law.

We do not sell or rent customer contact information to third parties.

7. Payment Information

Payments are processed through secure payment service providers available at checkout. We do not directly store complete payment card numbers or card security codes.

Payment providers may collect and process payment and fraud-prevention information under their own privacy policies. Please review the information presented by the relevant provider when selecting a payment method.

8. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies. These may include:

  • essential cookies required for security, shopping-cart functions, checkout, account access and core website operation;
  • preference cookies that remember choices and website settings;
  • analytics and performance cookies that help us understand website traffic, page use and technical performance; and
  • advertising cookies that help measure campaigns, limit repeated advertisements and display advertising that may be relevant to you.

Cookies and similar technologies may collect device identifiers, IP address, browser information, approximate location, pages viewed, referral source, interactions with our website and interactions with advertisements.

Where required, we request consent before using non-essential cookies. You can use any cookie preference tool displayed on our website or adjust your browser or device settings. Blocking some cookies may affect functions such as account access, the shopping cart or checkout.

You may also manage personalised advertising through the privacy and advertising controls offered by your browser, device and relevant advertising platforms.

9. Marketing Communications

If you subscribe or otherwise consent where required, we may send product updates, offers, promotions and other marketing communications.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us. We will process unsubscribe requests as soon as reasonably practicable.

After unsubscribing from marketing, you may still receive non-marketing communications relating to orders, payments, delivery, returns, refunds, product safety, account security or customer service.

10. Overseas Disclosure

Some service providers that support our website, payments, communications, analytics and advertising may process or access personal information outside Australia.

Where required by Australian privacy law, we take reasonable steps to ensure that overseas recipients handle personal information appropriately. Information about likely overseas locations is available on request where practicable.

11. Storage, Security and Data Breaches

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, secure service providers, encryption in transit, system monitoring and internal procedures. Our website uses SSL or TLS encryption to protect information transmitted between your browser and our website.

No method of electronic transmission or storage is completely secure. If an eligible data breach occurs, we will investigate and provide notifications where required by applicable law.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law. Relevant purposes may include order fulfilment, warranties, customer service, fraud prevention, legal compliance, tax, accounting, dispute resolution and record-keeping.

When personal information is no longer required, we take reasonable steps to delete, securely destroy or de-identify it, subject to legal and technical requirements.

13. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below and describe the information concerned. We may ask you to verify your identity before responding.

We will respond within a reasonable period. If applicable law permits or requires us to refuse access or correction, we will explain the reason where it is reasonable and lawful to do so and tell you about available complaint options.

14. Privacy Complaints

If you believe we have mishandled your personal information, please contact us using the details below and provide your name, contact details, a description of the concern and any relevant supporting information.

We will acknowledge the complaint, investigate it and aim to provide a response within 30 calendar days. If we need more time, we will let you know.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au or by calling 1300 363 992.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms or services. We do not control their privacy, security or content practices. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, website technologies or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

17. Contact Us

For privacy questions, access or correction requests, marketing opt-outs or complaints, please contact: