Return & Refund Policy

Our Commitment to Australian Consumer Rights

Bizfurniz operates in Australia and serves customers across Australia.

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

If a product does not meet the applicable consumer guarantees, you may be entitled to a repair, replacement, refund or another appropriate remedy, depending on the circumstances.

Change-of-Mind Returns

We do not offer returns for change-of-mind purchases, including situations where a customer changes their preference, selects the wrong product, or no longer requires the item.

However, this does not affect your rights under the Australian Consumer Law. If a product is faulty, arrives damaged, is incorrect, has missing parts or is not as described, we will provide an appropriate remedy in accordance with your consumer rights.

Product Issues We Can Assist With

Please contact us if your order arrives:

  • Damaged in transit
  • Defective or faulty
  • Incorrectly supplied
  • Incomplete or missing parts
  • Significantly different from the product description or confirmed order details

We will review the issue and provide an appropriate solution in accordance with the Australian Consumer Law.

Product Issue Reporting

Please contact us as soon as reasonably possible after discovering damage, an incorrect or incomplete delivery, a defect or another product issue. Where reasonably possible, please contact us within 30 days of delivery so that we can investigate the issue promptly. The 30-day period is not a fixed expiry date and does not exclude or limit any rights or remedies available under Australian Consumer Law.

Where more time has passed since delivery, we may request additional information reasonably required to assess the issue.

How to Start a Return or Product Issue Request

Before returning any product, please contact us by email or via WhatsApp Business Chat.

Please include:

  • Your order number
  • Your name and delivery postcode
  • A description of the issue
  • Clear photographs or videos where reasonably available

Photos or videos help us assess the issue efficiently. If you are unable to provide them, please let us know and we will consider another suitable way to assess your request.

Please do not send products back without first receiving return or collection instructions from our team.

Available Remedies

If a product fails to meet an applicable consumer guarantee and a return, collection, inspection, repair or replacement is required, Bizfurniz will cover the reasonable costs associated with providing the remedy, as required by the Australian Consumer Law.

If returning the product would involve significant cost because it is large, bulky or difficult to transport, we will arrange collection at our expense within a reasonable time. Please contact us before arranging or paying for a return so that we can provide the appropriate instructions.

For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we will provide a free repair or another appropriate remedy within a reasonable time.

You will receive instructions before any collection is arranged.

Returns, Collection and On-Site Support for Large Furniture

Where a remedy is required for large, bulky or difficult-to-transport furniture, you will not be required to return the item yourself if doing so would involve significant cost.

Where appropriate, we may arrange for a carrier or service provider to attend your delivery address to collect the item, inspect the issue, carry out a repair, replace parts, provide a replacement product or arrange another suitable remedy.

We will provide clear instructions and confirm the appropriate arrangement with you before any collection, inspection or service visit is organised.

Refund Processing

Where a refund is required or agreed, it will be issued to the original payment method used for the order.

Once the refund has been confirmed and any required collection, inspection or other agreed step has been completed, we aim to issue the refund to the original payment method within 7 business days.

Contact Us

For return, refund or product issue enquiries, please contact: